Frequently Asked Questions

Everything you need to know about our premium roof tents and outdoor gear.

How long does shipping take for my roof tent?

Standard shipping typically takes 5-7 business days within the continental UK and Europe. For international orders, please allow 10-14 business days for delivery.

What is your return policy?

We offer a 30-day return policy on all unused and unopened items. If you are not satisfied with your purchase, please contact our support team to initiate a return and receive a full refund.

Are Ventura Roof Tents compatible with my vehicle?

Our roof tents are designed to fit most vehicles equipped with crossbars or a roof rack. We recommend checking your vehicle's maximum dynamic roof load capacity before installation.

Do you offer a warranty on your products?

Yes, all Ventura Roof Tents come with a comprehensive 2-year manufacturer's warranty covering any defects in materials or workmanship.

What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Is the tent fabric waterproof and UV resistant?

Absolutely. Our tents are crafted from high-grade, ripstop poly-cotton canvas that is both 100% waterproof and UV-resistant to ensure durability in all weather conditions.